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New Home Warranty

Warranty COVID-19 Update:

 
The health and safety of our employees, trades and homeowners is our top priority. Due to the current circumstances, only emergency requests will be processed. All other warranty services are temporarily suspended. Please continue to submit your warranty requests. Once the suspension is lifted, we will address requests on a first come first served basis. We will continue to update our website with the most current information regarding this matter. Thank you for  your understanding and for choosing Lillian Custom Homes!
 
 
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We are committed to building a partnership with our homeowners. That partnership certainly does not end when you move into your new Lillian home;  we provide a top-notch customer service program that also includes a home warranty through Centricity

 

Purchasing a home is often the biggest investment you will ever make, and we want you to be assured that your are covered. However, please keep in mind that the repair or replacement of any cosmetic or aesthetic issues that were not recorded on your closing documents as a result of your final walk through are at the sole discretion of Lillian Custom Homes, their contractors and Centricity Home Warranty as to whether or not they will be covered as warrantable items. We may already have the solution for you, click here to download the Warranty FAQ

 

Submit a Warranty Ticket

*Please upload photos with your ticket showing the issues so that your warranty representative can help you as quickly as possible.


 

1 Year Workmanship Warranty

 

The 1 year workmanship warranty provides surety coverage from the day of closing. It provides clearly defined construction standards for defects in materials and workmanship for the first year. If the builder defaults on their obligation, the warranty insurer fixes the defect.

 

What's Covered?

 

  • Cabinets 
  • Carpets & Ceramic Tile
  • Door Panels
  • Exterior Siding
  • Hardwood Floor
  • Roof Covering
  • Interior Trim

 

2 Year Systems Warranty

All those mission-critical pipes and wires are protected for two years.

What's Covered?

Duct Work
Electrical
Plumbing

10 Year Structural Warranty

All the big stuff with a solid 10 year warranty.

What's Covered?

Beams
Floor Framing
Foundation
Walls
Roof Framing 

 

 

* As defined in the construction performance standards this is only a brief description of items that could be covered. The warranty document provides complete warranty terms and conditions, definitions and exclusions and is the only source of warranty coverage.

 


 

Warranty COVID-19 Update:

 
The health and safety of our employees, trades and homeowners is our top priority. Due to the current circumstances, only emergency requests will be processed. All other warranty services are temporarily suspended. Please continue to submit your warranty requests. Once the suspension is lifted, we will address requests on a first come first served basis. We will continue to update our website with the most current information regarding this matter. Thank you for  your understanding and for choosing Lillian Custom Homes!

 

 

Submit a Warranty Ticket

 

 

Warranty Photo

Warranty Questions